FAQ

Hello there!!

We hope that your experience with VivanteByVSA.com is as effortless as possible, however, we do acknowledge that questions may arise.

Q1. Where do you ship from?

We ship from our warehouse in Middlesex, New Jersey, USA. 

Q2. How long will it take for my order to arrive?

Due to very high demand for our products, please expect 2-3 days for your product to arrive. Most products will arrive in 2 weeks.

Q3. How long will it take to receive a tracking number?

It will usually take 2-5 business days.

Q4. My product arrived damaged. what do I do?

We do ship every item with extra care. Despite this, sometimes our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge. Please email us at info@vsa-inc.com

 

 

 

 

 

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